Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using FitFreak (the “Service”), offered by FitFreak Technologies (“we”, “us”, “our”), you agree to be legally bound by these Terms of Service. If you are entering into this agreement on behalf of a gym, fitness center, or legal entity, you represent that you possess the authority to bind such entity.

2. Description of the Service

FitFreak is a cloud-based Software-as-a-Service (SaaS) and mobile ecosystem engineered for fitness center operators. Core features include:

• Member admission records, subscription plans, and renewal tracking.
• Financial reporting, expense management, invoice printing, and staff management.
• Automated member communication via WhatsApp (Meta Cloud API / Zaptilo) and SMS.
• Biometric access control integration with compatible ZKTeco, eSSL, Biomax, and Hikvision ADMS hardware terminals.

3. User Accounts & Facility Responsibility

You are responsible for maintaining the confidentiality of your login credentials and passkeys. You agree to immediately notify us of any unauthorized account activity. You are solely responsible for ensuring that all member information, contact phone numbers, and membership duration records entered into the system are accurate and lawful.

4. WhatsApp & Automated Communications Compliance

When utilizing FitFreak's automated WhatsApp messaging engine, you agree to:

• Send communications only to gym members who have voluntarily provided their phone numbers during gym enrollment.
• Refrain from dispatching spam, unlawful content, or unsolicited commercial broadcasts.
• Adhere to Meta's WhatsApp Business Messaging Policies and acceptable use guidelines.

5. Biometric Hardware & Turnstile Access Control

FitFreak provides cloud command synchronization for compatible physical biometric terminals. While our system is designed for high reliability, FitFreak is not liable for hardware malfunction, physical power loss at the gym, local Wi-Fi disconnection, or third-party turnstile mechanical failure. Physical key overrides should always be maintained by the gym facility.

6. Subscription Fees & Payment Terms

Access to FitFreak SaaS tiers is billed on a monthly or annual subscription basis. Fees are non-refundable once a billing cycle commences. Failure to renew subscription fees may result in account deactivation and temporary suspension of cloud sync with biometric access control terminals.

7. Limitation of Liability

To the maximum extent permitted by applicable law, FitFreak Technologies and its officers, directors, and employees shall not be liable for any indirect, punitive, incidental, or consequential damages resulting from lost gym revenue, data corruption, physical hardware interruption, or unauthorized account access. Our aggregate liability shall not exceed the subscription fees paid by you to FitFreak during the three (3) months preceding the incident.

8. Termination & Data Portability

You may terminate your account at any time using the in-app account deletion tool in Settings or by contacting support. Upon account deletion, all operational data is permanently removed in accordance with our Privacy Policy.